This is really starting to annoy me at this point. I ordered preban a month ago and have yet to receive it. How long does it usually take to get an order from him? I've emailed him several times, always saying I'm sure it'll get there just slow blah blah. Which was fine maybe for the first two weeks. But now a month later I'm pissed. Wanted here on the 21st to first try preban on my 40th birthday, well clearly that isn't going to happen. I emailed him again 5 days ago, no reply.

Just bummed out and annoyed as hell right now. But really I'm curious as to how long it normally takes to get something from him.

A month?

That's definitely out of the ordinary. I'll email him right now. I know he's out of town for a week, but I'm sure he's probably checking his email.

I've never had an issue with Oxy. Sometimes business gets busy, and packages tend sometimes to be held up at customs but I have never missed a shippment or had significant delays. Oxy is one of the very best out there when it comes to customer service.

We usually ship single sample bottles by Airsure, a priority, signed for, airmail postal service. Higher value shipments (usually over £500) go by trackable courier. Hdtv00 placed his order on the 20th, the Sunday before Christmas. The last month has been an exceptional period - there have not only been the usual seasonal backlogs, but the extreme weather conditions - a once in 40 years event both here and in some parts of the US - have resulted in a minority of parcels experiencing unusual delays. Our local post office here has been closed for stretches of several days at a time, and we went for more than a week without a single FedEx pickup. I've written previously to hdtv00 to explain all this, and also to emphasize that we stand unconditionally behind everything we sell: if the parcel doesn't get through safely, we will replace the shipment, or refund the purchase price in full. Our standard procedure is to do this 6 weeks from order, in the case of parcels sent by airmail.

Notwithstanding this, I don't want anyone to ever regret ordering from us, and hdtv00, for whatever reason, seems not to accept the delay, nor my explanation, nor the cast-iron nature of our delivery guarantee. I'm not comfortable dealing with anyone who doesn't seem to accept my bona fides, and so I've accordingly gone ahead and refunded him in full today, the entire original purchase price has been credited back to his card. When his sample does arrive, which it'll no doubt do in the next day or two, it'll be on the house.

In my experience, Oxy goes above and beyond. Class act all the way.

I agree! I've never had problems with any business from Oxy. If people can't understand that the holidays may slow down deliveries......perhaps they should look at the world around them. It ain't perfect.

I'll leave the rest of my comments to myself.

Yea it's not that I worried about being ripped off Oxy, I know your rep here and what not. I've been here for years. But seriously a MONTH to get an order seems to me like it's never going to show up. I mean you never did say when you actually shipped it. You did reply yes to my emails about it. But I don't know 30 days later I'm just wondering where it's at, not questioning your integrity in any way. I was NEVER worried about being ripped off.

See you never mentioned once ever when you actually shipped it. Or that it may take 6 weeks. To me that seems a crazy amount of time for something to ship. I figured 2 weeks at most, even with some kinda delay. So I let two more weeks go by before I really started to wonder if it was going to show up, NOT wonder if I was going to be ripped off. Never did I think or wonder that as again I know your rep here. I'm just shocked that it could take this long. I mean seriously 30 days. Maybe I'm used to LDF's 5 day shipping from oversea's. But really I was just here wondering if it takes this long normally. I mean even with winter weather playing havoc, 30 days just seems a little much.

I mean seriously who wouldn't be wondering where it is 30 days later. I also don't think it was out of line to wonder or come here asking if it takes this long. Hardly grounds for being removed from the mailing lists. I think that is a little bit much on your part. Yea so I wondered where it was 30 days later, never once did I question your integrity. I just wanted to get an idea how long it might usually take. But to be removed from the oxy mailing list for it I find a little more than insulting.

A month would test my patience too, however...

Just to provide a picture of the way weather has played havoc with the UK - and how it has contributed to serious service delays due to impassable roads - I have a friend in a big residential neighbourhood in Oxford who is only this week getting trash and recycles picked up as well as post delivered, both had not been possible since before Christmas.

On the oddly opposite side of things- I only live an hour away from them and our post and rubbish never skipped a beat.

It has been very unusual here and I'm not saying it's to blame for your particular shipment, but add it to the normal Christmas and New Year delays and it might help to explain things.

It's been a wacky winter. Hopefully we're through the wackiest of it.

Weather forecast for our area here, Jen.

Heavy snow Wednesday!!

Boo.

Oxy, you're too kind.

I'm awaiting a large order from Oxy, but I'm not about to start ranting and questioning his performance. He's the consummate professional, and I've had nothing but fabulous service in my previous dealings.

Merry Christmas, enjoy the free pre-ban.

Remember, Oxy is equal to LDF.

That may be so for LDF and Absinthe Classics, but I believe Oxy offers a different service for pre-ban samples ...

Of course. And that's what I meant. I thought Ron's statement was pointing more towards an order from Ldf. Could be wrong though.

I don't know about you hdtv00, but my holiday-time frame shipping experiences this year were horrible! I mean big businesses I ordered from weeks in advance never showed up and customer service has steadily declined in the financial crisis in the U.S. (from my observations). Sometime, crap happens bro, but there's ways to go about it. Oxy has never steered anyone wrong and done me some very generous personal favors.

30 days? Yeah thats long, but come on man sometimes life throws a spanner in the works and you gotta roll with it. Happy vibes man, I'm sending them your way.

I agree crap happens. Which is why I just came here asking you guys how long it usually took or whatever. I never bad mouthed Oxy once in any of these posts or anywhere else. I just simply wondered after 30 days where it was, which I feel isn't out of line in the slightest.

Since it I posted this thread it has arrived just now.

Hammer meets nail.

And it's even in time for your 40th birthday.

Not trying to tell you what to do with your money, hdtv00, but if it were me, I'd honor your original transaction with Oxy. That would be the classiest move. Who knows, it might even be your ticket back on the mailing list.

Great! A nice note may be in order then.

No question.
Product delivered. Payment due.

OK, we've been dealing with this via PM, but since you've followed up here, I'm forced to bring it out.

No offense, but taking it to a public forum is tantamount to making a bigger stink, thereby forcing a retailer to do more to mitigate the situation. It's the same thing as badmouthing them.

What really bugs the shit out of me is that, even after Oxy said it was on its way AND he was refunding your money, you chose not to thank him for fixing the problem and being so generous, you instead chose to complain even more.

This is the second time you've done this with the same crowd of people. No offense, but Oxy was more than generous, just as Ldf was more than generous the previous time. You got what you had coming to you by being taken off the list.

You even used the same tone as before:





Sorry, this just realy pisses me off.

I agree that the shipping took WAY too long. But your sense of entitlement and lack of appreciation when the situation was fixed just blows my mind. Especially since you've now done this twice.

I think you handled this completely wrong and should try to make amends. Oxy handled this very well and I don't blame him for not wanting to do business with you again.

Remember that once something is sent he has no control over it. He refunds or replaces anything that is lost, but with how dysfunctional the mail is, especially going overseas, a month isn't enough time to be completely certain that that is the case. What realistically could you ask him to do about it at this point? What was he supposed to say? It's one thing to write to him to be certain it has been sent, that your order hasn't been lost or overlooked, or whatever. But calling him out in public was uncool.

For a while I worked customer service in a call center for Gateway and people would scream at me all day for their computer not having arrived in time for Christmas, or their birthday, or whatever. I would tell them it was shipped, gone, out of our hands, and they'd still think it was our problem and they should get credits and whatnot for it. It's brutal to be have someone get on your ass about something you can't really do anything about.

And if something crazy happens again I'll ask again. I don't see the harm in asking. You're a tight nit bunch of fella's on here. Asking anything I wouldn't think would be that out of line. You all talk about everything under the sun, bust balls all the time. I don't see what harm questions are no matter how they are perceived. I just wanted to know if anyone else had a 30+ day wait for an order basically. Show of hands...yep my luck is all.

The blah blah blah part wasn't to infer they are rambling non sense, just that I'm not typing out every single thing that was said.

As for LDF I said it looked like piss because it did, what else looks like that...and the labels were jacked slightly. I'd seen to many other bottles that had issues with label to not wonder. I didn't even start that thread or topic only commented in it. But no I'm the bad guy because I asked a simple question. So you could ask directly, then why didn't any of you. Instead of speculating page after page.

Anyway whatever continue on your rants if you must. I wouldn't really expect anything less. Not that I don't agree with some of what you've said.

Yea I know he has no control over it once its shipped. How was I to know I still don't know when it was shipped, how it was shipped if it was ever showing up. I didn't know if there was tracking on it , how was I to know any of that, although I had asked prior I wasn't told.

I only asked in here as pointed out he hadn't replied to my last email which was 4 days ago or so. As he pointed out he was out of town. He said if it didn't come this last week he would figure it out. Well last week was over and I still hadn't heard anything so I thought I'd ask in here. That gee maybe you all would have some kind of insight into how long it would/could take. And where did I get on his ass, tell me, where. I know damn well every one of you probably have done business with Oxy in the past. So I knew you'd know the answer. It's that simple.

Sounds like you've made your bed, man. Enjoy your pre-ban.

I love people who live in denial that they made a mistake at all, won't apologize to anyone, and think everyone else is being a dick.

Oh, and for the record, anyone who accuses the membership of this forum of being ball busters automatically loses all credibility. If you're being persecuted by this forum's membership then you did something that is universally considered wrong or stupid. Try to learn from it instead of lashing out like a four year old.

check this out... that package with the vintage east glass saucer and spoon was originally ordered and shipped back in October just arrived last week!

Shit happens.
Honor the original agreement, it's the right thing to do.
'Tight nit bunch".......... backing up our friends...

/rant off

what a fuckin' douchenozzle. Are you sure this is your 40th? You act like a 16-year-girl who got a brand new car for her birthday and then throws a tantrum cuz it's the wrong color.

I agree 100%. Pay Oxy the money he's due and enjoy your pre-ban on your birthday like you'd planned on.

Side suggestion: Ignore Brian's rant as this is a matter between you and Oxy. Pay the man and move on.

This is one thing I agree with.
I've waited months for some things. I hope I didn't come here asking questions that would have been better answered by the seller. If I did, it was quite awhile back, like when I was a n00b.

I think this thread is ready for the cornfield.
Or better yet deleted so future D-bags don't try to get freebies by crying.
Though I never did get that bottle of Ridge I ordered back in September..

Hah!

Agreed. I've edited my rant. I'm sure hd's read it already anywho.

Wow seemed things went from semi-bad to pretty worse while I was in class!

I hope it’s all settled. I’ll stay out of it, but I will caveat with this, and it is not to hd or anyone in particular, just to the collective:

This place is full of AMAZING and wonderful folks, who are more than accommodating. Everything is read; and this being the case trying to be as tactful and clear as possible in the written word prevents mole hills from becoming mountains. WS’ers roam in packs, but they don’t bite unless provoked, prodded and then kicked a ‘lil.

I hope the PB is a good experience for you, and I hope everything get cleared up between the parties envolved.

It's coming. Maybe at the govt.'s own pace but it is coming. Personally, I'd love to pour you your very first glass.

Granted, as absinthe fora go, this is a tough place.

I hope I'm more patient by the time I'm 40 years old.

Good luck with that.

Remember while everyone' on their way to Tales I'm flying out to T's....

Ouch!

This is some of saddest crap I've read here in... well, weeks. Especially after reading the nearly identically-toned rant at FV about the faded verte a year ago.

Yeah, we're some rough customers.

You, sir, are a thoroughgoing scalywag. I will not have the good name of the WS dragged through the mud in such fashion. Prepare to defend yourself: tiddley-winks at dawn!

Have at you, then, knave!

Cool.

So did h1n1 pay his preban sample at the end?

4 weeks is nothing when shipping between Europe and the US is concerned, I've seen 4-5-6-7 weeks on many occasions, and none of my parcels ever got lost or stolen, none, 0.

Another X-factor here is US Customs- I had my booze sitting in NY for about 7 business days with them. Uncontrollable stuff can happen.

Non even factoring in International Mail- I had a piece of mail take 15 days from Downtown Chicago to the Northside of Chicago once.

From what I've been following, here's the recap:

He paid LDF
LDF shipped Jade
He complained about color and label
LDF sent him a Ted-signed bottle for free
He complained free bottle took too long to arrive
He did not say thanks


He paid David
David shipped preban
He complained about delay
David refunded fully
He received refund
He received preban
He did not say thanks

And if my intuition is correct, he enjoyed his preban sample in time for his 40th birthday, free of charge and courtesy of David. Maybe followed by a glass of signature Verte Suisse.

Unless I've missed something.

It's funny you act like I'm the only one that complained when in fact all I did was post in a what 5 page long thread on the topic. I figured instead of listening to you all speculate why it was so off in color I'd just email and ask. Which is what I did. And also they were thanked, several times. I just didn't do it in this thread as it didn't really concern you.

Again for the 20th time. He said if it hadn't come at the end of last week to contact him. I did, waited 5 days with no reply. Since I knew all of you had probably done it before I asked in here. Was I bummed out it was looking like it wasn't gonna arrive in time, yea. But frankly all that was required was the simple replies of yea it can take that long don't worry. Not an overreaction of full refund for no real reason. I never once thought I'd be ripped off. I just wanted to know when it might get here. I was used to LDF's 5 day shipping to me I guess and just assumed that's how long it might take. I figured even with whatever weather 2 weeks maybe, 3 tops.

But I'll contact any seller 30 days later wondering where stuff is, especially when that's what they tell me to do. As for the rest of it don't really care what you think, I just wanted your opinions on shipping times.

Good, I'm glad you acknowledged their generosity.
However, expressing that same gratitude in your posts here might have helped avoid a messy thread. Instead of appearing appreciative, your posts appear calculating as if you were trying to get something for nothing. Perhaps that's not the case but that is the appearance. Hopefully, you'll make everything right by Oxy and make your posts more carefully here.